Contact Us

Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form below or connect with us via email or phone. Our dedicated team is here to assist you and provide the information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to assisting you.

FAQ's

How old do I need to be to rent a car with Prime Car Rental?

Only 21+! A Valid Drivers License is Required Upon Arrival!

What documents do I need to rent a car?

To rent a car, you'll need the following documents:

A valid driver's license: You must have a valid driver's license issued in your name. International customers may also need an International Driving Permit (IDP) if required by the country of rental.

A valid payment method: All Payment methods are accepted including Cash! We also accept major credit/debit cards (Visa, Mastercard, American Express, etc.) card must be in the renter's name.

Proof of identity: It's essential to provide a valid passport or government-issued Drivers License as proof of your identity.

Can I return the rental car to a different location from where I picked it up?

No, the rental must be returned to the pickup/drop-off location. If you have a special request for us to pick up the vehicle, please call us immediately. Additional fees may apply.

Get In Touch

Email: [email protected]

Address Office : 1600 W. Lane Rd., Machesney Park, IL 61115

Availability Based on Appt. Only

Phone Assistance Hours :

Mon – Sun Available 24/7